AquaPark Wrocław

How did we automate customer service and saved many hours of work at AquaPark Wrocław by implementing a chatbot?

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The benefits brought by the project

Saving empoyees' working hours

Greater ticket sales analysis

Modern customer service 24/7 and the highest quality service

Ability to serve more customers

AquaPark Wrocław, one of the favourite places on the entertainment map of Wroclaw, decided to find a solution to one of the major challenges in its customer service: with the development of the facility, more and more repetitive customer inquiries were increasing, which caused time difficulties in the work of the marketing department. Especially after weekends, holidays and holidays (days when the department was not working) in the following days there were so many questions waiting for employees that the answers took several days. It was neither cost-effective for the company, nor did it provide satisfaction to the employees of the department who could not devote themselves to creative activities at that time. AquaPark Wrocław decided to solve this problem. A chatbot was the answer.

  • PHP7
  • Laravel
  • MySQL
  • BotMan
  • Messenger
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Chatbot AquaPark Wrocław

Creation of a dedicated chatbot in the Messenger application for AquaPark Wrocław, which will automate repetitive customer inquiries and will act as a ticket advisor.

The planned duration of the project: 60 days

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Features of the designed Chatbot

After the needs audit, we decided to create a dedicated script chatbot, which:

· Responds to customer questions (FAQ)

· Advises on the purchase of tickets

· Is based on CMS, which is simple and intuitive to use

· Gives the administrator access to the statistics panel at any time

· The chatbot is built so that there is the possibility of further expansion of the system and functionalities.

Created to integrate with marketing automation

It allows a consultant to enter the conversation in emergency situations as part of a fully automated process.

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Technologies used in the chatbot

Chatbot has been based on a dedicated solution that follows the latest trends in Internet technologies, so it is not burdened with any restrictions.

Due to the needs of AquaPark Wrocław, the option based entirely on scenarios was chosen, thanks to which it was possible to implement such an advanced solution in such a short time.

Natural Language Processing

Additionally, the chatbot used elements of artificial intelligence (NLP - Natural Language Processing) to better understand the intentions of customers who configure their order of tickets.

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Guarantees

The customer has been assured about warranty procedures that apply to every project we carry out. Service Level Agreement (SLA) at a high level to be at the customer's disposal. The availability of a chatbot in the trial version on HighSolutions servers and a test fanpage

Customer safety

Full 3-month warranty for free repair of any errors

Data safety

Compliance of the project with the GDPR and full legal support on our part in this regard

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The result of the cooperation

Ultimately, in just 1.5 month, we designed, created, tested and implemented a dedicated script chatbot in the Messenger application for AquaPark Wrocław.

An investment, not a cost

After 7 months reimbursement of costs of implementation through an analogous wastage of a consultant’s time devoted to replying on Messenger.

Analytics

Deeper analytical possibilities of ticket sales, which translates into higher sales.

Object's image

Modern 24/7 customer service emphasizes the company's mission and vision, which is being the undisputed leader of the entertainment market and offering the highest quality service.

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Client about the project

Cooperation with HighSolutions is pure pleasure! I always knew what was going on in the project and what steps would be taken in the coming days/weeks. Everyone who works with social media knows that Facebook likes to play pranks and is unpredictable, which is why I'm even more glad that Michalina, who even in the most crisis situations is an oasis of peace and knows how to handle with every problem, took care of our chatbot. Am I satisfied with the project? Of course! It's good to see that our social media specialist is more often involved in marketing strategy and tracking trends than lost flip flops. And it's not that our guests' lost things don't interest us! Our bot will simply help you faster than admin. We have less work, and our guests get an answer faster, win - win.

Anna Lisowska,
Communication and PR Manager at Aquapark Wrocław

Scope of work

Technical specification

User pathway optimisation

Copywriting

Programming works

Carrying out tests

Implementation

Technical support

Team

Michalina Słomiańska

Michalina Słomiańska

Project Manager

#projectmanagement

Piotr

Piotr

Full Stack Developer

#dev #fullstack

Adam Matysiak

Adam Matysiak

CTO, Consulting

#cto #management

Magdalena

Magdalena

Copywriting

#copywriter

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What do you need?

Website

IT system

Mobile app

Graphic design

Technical support

Chatbot

The preferred form of contact

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The personal data administrator is HighSolutions sp. z o.o. (hereinafter the "Company") with headquarters in Tarnowo Podgórne, ul. Szkolna 21/1, 62-080 Tarnowo Podgórne, e-mail adress kontakt@highsolutions.pl. Detailed information on the processing of personal data can be found in the privacy policy.

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