Features of the designed Chatbot
After the needs audit, we decided to create a dedicated script chatbot, which:
· Responds to customer questions (FAQ)
· Advises on the purchase of tickets
· Is based on CMS, which is simple and intuitive to use
· Gives the administrator access to the statistics panel at any time
· The chatbot is built so that there is the possibility of further expansion of the system and functionalities.
Created to integrate with marketing automation
It allows a consultant to enter the conversation in emergency situations as part of a fully automated process.